Microsoft 365 & Azure Specialist

Focus Areas:

• Microsoft 365, Azure, Cloud Computing
• Cloud Security
• IT Consulting
• Windows Server & Client Configuration -> Deployment (GPO, MECM), Troubleshooting, CMD, PowerShell

Core Tasks:

• Consulting in Microsoft 365 (MS Defender, MS Purview, MS Entra, MS Exchange, MS Intune, MS Teams, MS SharePoint, etc.) and Microsoft Azure.
• Project planning, monitoring, and execution -> migrations, building hybrid infrastructures, and extending with cloud services.
• Troubleshooting and pilot testing of cloud configurations.

Core Topics:

• Secured Remote Maintenance
• Quantum-Resistant VPN
• High-Resistant Firewall
• Secured Mobile Working
• Internal Threat Detection
• VS-NfD Workspace
• OpenBSD
• Linux Ubuntu

Core Tasks:

• Technical support for account managers
• Consulting and support in IT security
• Project planning and implementation of customer requirements
• Troubleshooting and pilot testing of customer configurations

Sub-Projects:

• SPS Trade Fair
• ITSA Trade Fair
• Customer orders

Sub-Projects:

• Migration from Windows 7 to Windows 10 (SCCM, MECM, Microsoft Intune)
• Windows 11 pilot testing & migration
• Migration from self-hosted to managed proxy servers
• SD-WAN line: Firewall configuration and DMZ-2 setup
• Creation of a company network matrix
• Planning and implementation of network redundancy
• Setup of FollowMe Print via uniFLOW/hardware solution
• Hardware rollout, installation, and configuration of notebooks & docking stations, including user-specific software solutions
• Transition from WLAN to LAN, installation of network cards, structured network cabling, and VLAN assignment
• Data destruction and decommissioning of hardware
• Data migration from intranet to SharePoint

Activities:

• Coordination of technical support
• Citrix terminal service support
• SPOC (Single Point of Contact) for field-service engineering
• Training for technical support staff and users
• Technical consulting / IT consulting
• Implementation of IT projects (modernization and maintenance)
• Software deployment (SCCM & GPO: software installation/configuration, update distribution)
• SAP quote generation and hardware ordering
• Backup solutions (failover cluster, software solutions)
• Hardware deployment (client staging/configuration/installation/relocation of hardware: notebooks, docking stations, PCs, monitors, printers, peripherals, etc.)

Support:

• Problem, incident, major incident, and task management based on ITIL
• 2nd and 3rd level support
• Onsite support and remote support via RDP, SCCM Remote, LogMeIn
• Client support (Windows 7, 10–11, iOS, Android)
• Microsoft 365 (Office, Outlook, SharePoint, etc.)
• Networking in LAN, WLAN, VLAN environments
• Active Directory, GPO, SCCM, DNS, DHCP, Software Center
• Maintenance of clients and servers

Sub-Projects:

• Setup of automated operating system installation and software distribution
• Docker on Linux Server (Ubuntu) + installation and configuration of smart home control software
• Exchange (mailbox management, policies, user and access management)
• Backup solutions (Exchange Online, data servers)
• Programming and installation of Wi-Fi relays for surveillance computer control
• Software rollout via GPO (Microsoft 365, TeamViewer Host, etc.)
• Hardware rollout (servers, routers, switches, client devices, all types of printers)
• WordPress (setting up forms with double opt-in and webhooks)
• Rollout of client computers
• Rollout and configuration of streaming decks
• Cabling and patching of the company network
• Setup of a web server (IIS) on Windows Server 2016
• Creation of virtual machines using VMware and Hyper-V

Support:

• 1st, 2nd, and 3rd level support
• Onsite support
• Maintenance of technical systems
• Remote maintenance (TeamViewer, RealVNC)
• Technical consulting and quote preparation
• Client support for Windows, iOS, and Android
• Microsoft 365 (Outlook, SharePoint, OneDrive, Exchange, mailboxes, distribution lists, etc.)
• On-premise Exchange (before 2021)
• Active Directory, GPO
• Software/hardware installation, integration, and relocation of client devices (PCs, printers, scanners, telephones, etc.)