Might be available
(Updated 2024-02-14)IT Administrator
Hamilton, Canada
Native English
- 10+ years of experience in IT Infrastructure
- 5+ years of experience in Azure Cloud
- 7+ years of experience on Servers, Networking, Support
Skills (42)
INVENTORY
MAINTENANCE
NETWORK CABLING
PCS
HELPDESK
IT Infrastructure
TECHNICAL SUPPORT
Microsoft Office 365
MS Office 365
VLAN
Azure Cloud
SPICE
Cisco Switches
PRINTERS
DHCP
MICROSOFT OFFICE
LAN
DISASTER RECOVERY
Active Directory
Office 365
TCP/IP
VMware
CCNA
GCP
VPN
DFS
AWS
LIFE CYCLE
Cisco
Citrix
LDAP
CELLULAR
Cisco Routers
Application Support
KRONOS
CONTROL ALGORITHMS
FLEET MANAGEMENT
EMPLOYEE RESOURCE GROUP
LIAISON
QUALITY ASSURANCE
MoveIt
ERP
Summary
MCSA, CCNA and Azure Certified ; a self-organized System and cloud administrator with more than 7 years of
experience and an insightful experience of working with window server's environment, Managing, and configuring
Azure cloud Infrastructure, networking, deployment, managing and leading projects.
TECHNICAL SKILLS & EXPEREICNE:
● Platforms: Azure Cloud (IaaS, PaaS), AWS, Office 365 Administrator, Teams Administrator, SharePoint,
Skype for Business, One Drive, Window server2008R2/2012R2/2016/2019/2022, Hyper-V, VMware
vSphere, JAMF for MAC, Cisco Meraki Portal, Cisco Duo, Carbonite for backup, SAN Storage, Varonis
● Management and monitoring tools: SCCM, Intune, Nagios, WhatsupGold, Arctic Wolf (AWN)
● VPN-Antivirus: Cisco AnyConnect and Palo alto VPN, Cisco AMP, and Sophos
● Window Administrator and networking: Managing AD, Group Policy, Maintaining Disk Storage, upgrading,
deploying, and managing Servers, Hyper-V, VMware ESXi, RAID configurations, Assembling/upgrading and
Migrating Servers on cloud as well on premises. Installation and configuration Cisco Switches, Firewall, DNS
server, DHCP server, Group Policy, IIS (Certificates deployment), DFS, SFTP(moveit - File transfer server),
LAN, WAN, VLAN, VPN, VoIP, TCP/IP protocol suite, Cisco FMC, Cisco ASA5555, Cisco Umbrella
● Networking: Configuration and administration of switches and Firewall, managing data center
Infrastructure, Troubleshooting of LAN and WLAN, phone VoIP systems
● Ticking systems: Service Now, Invgate, Zendesk, Spicework, Freshdesk
● Programming and Scripting Language: PowerShell, Bash, HTML, Azure CLI, KQL
● Database: MySQL
Professional Experience
2021-04 - Present
● Maintain, Deploy, beak fix and troubleshooting on premises Hyper-V, VMware Esxi.
● Design, deploy, and manage Azure cloud infrastructure including virtual machines, storage accounts, and networking components.
● Maintaining reservation of VMs, azure subscription, resources, tagging, Key Vault.
● Installing, Configuring, and managing Virtual networks, Subnets, DHCP, DNS, Network Security Groups, ● Maintaining, Creating, and deleting storage account, Blob Storage, Key Vault as per the business requirement.
● Implement and maintain Azure Active Directory, single sign-on, and multi-factor authentication solutions.
assigning RBAC role to internal/external users.
● Configure and manage Azure resource monitoring, backup, and disaster recovery solutions.
● Configure, Deploy and Manage Azure Backup center; Ensure that all necessary on premises and cloud systems and data are backed up and can be reliably restored with high availability. Maintaining the standard business retention backup policy.
● Creating and Maintaining Azure Logic Apps, Log Analytics for backup and recovery reporting.
● Collaborate with cross-functional teams to support application development, deployment, and maintenance on Azure and on premises infrastructure.
● Deploying creating, and maintain EC2 instance, s3 buckets, VPS, and assigning IAM roles to internal and external users on Amazon web service.
● Perform ongoing system maintenance of datacenter servers including general server cleanup, system.
monitoring and patching; Perform software, firmware, and hardware upgrades/patching to ensure integrity of network infrastructure components (physical and virtual).
● Administration/management of SSL Certificates. Renewing on GoDaddy, rekeying and deploying on IIS server.
● Deploy and maintaining SQL Server such as Create users, mange permission for all uses to have restrictive access on DB resources.
● Evaluate, implement, maintain, and monitor various network security appliances such as cisco Meraki, Cisco Switch, ASA firewall.
● Participate in all aspects of the deployment life cycle for Azure solutions, including planning, requirements, development, testing, and quality assurance and produce associated artifacts.
● Install, configure, and support such as: Microsoft Windows servers, IIS, DNS, DHCP, DFS, LDAP, ADFS, MFA, Active Directory, GPOs, event log monitoring, OU maintenance, demotion & removal of domain controllers/DNS/DHCP of servers, promote DCs.
● Manage, maintain, and administrate Office 365 Administrator, Teams admin portal, SharePoint, Intune, SCCM.
● Perform ongoing system maintenance of datacenter servers including general server cleanup, system monitoring and patching; Perform software, firmware, and hardware upgrades/patching to ensure integrity of network infrastructure components (physical and virtual).
● Manages IT services and support incidents, service requests, changes, problems, and assets related to our North America's infrastructure. Resolve tier 2 and tier 3 technical issues in a professional and timely manner.
● Vendor escalation of setup and support of IT Infrastructure ● Work on multiple infrastructure projects with ability to work independently taking the lead on projects and execute against communicated timelines. Lead projects from setup to configure to deployment.
Project Achievement Azure Backup, Varonis Setup, Moveit Setup (SFTP)
2018-05 - 2021-03
● Administer Windows servers and desktops, File servers, Print servers, Authentication servers, Active Directory, DFS, Group Policy, Exchange Mailbox, and DHCP.
● Troubleshoot, and act as primary contact for select server-based applications (such as Citrix access, CSB ERP access, Kronos, MS Office 365, Microsoft Teams, VPN (Cisco Any Connect), FTP); Work within a team as well as complete objectives independently.
● Worked with Citrix end users and working with application teams to install, improve or deploy updates to their applications installed in Citrix.
● Administer iSeries-Platform-AS400 (Creating and troubleshooting user accounts and devices, printer deployment) ● Worked on backup solution like Acronis, One Drive, Dropbox.
● Act as Server Administrator for 20+ Microsoft Servers running Windows Server 2008/2012, Investigate and resolve issues or escalate if required.
● Monitored End users' backups, antivirus status, shared storage space and network activity, adjusting network equipment and settings as needed.
● Collaborated in upgrading and migrating technical infrastructure, including servers.
● Creating document in drawings & assist Network team on ensuring "up time".
● Monitor and liaison with outside vendors for hardware service, application support and vendors of hardware utilized.
● Provide initial setup for cellular devices. (Samsung and iPhone).
Project Achievement ● Win 10 Migration • Office 365 Migration • Network cabling restructure in Plants.
2016-05 - 2018-04
● Accommodated uses' requests for computer hardware and software to ensure a timely resolution.
● Installed and configured workstations based on company needs and requirements; order and maintain a stock of hardware-software.
● Support and Configure servers (2008R2/2012R2), VMware vSphere, switches, administer the use of LANs, WANs; Maintain and configure internal Spice work ticketing system.
● Administer and managed on-premises AD (Activity Directory), GPO (Group policy), DHCP, DNS, WSUS, Print Management, ● Monitored the performance of window servers, computer systems and networks through Nagios monitoring server (Linux), configure it if necessary.
● Configured and managed the Xerox Printers through Fleet Management Portal.
● Deployed Cisco Meraki Wi-Fi Devices, Configuring and monitoring entire company's Wi-Fi network through Cisco Meraki Portal.
● Administering office, Azure Active Directory Administration, SharePoint, Teams, OneDrive, Skype for Business365 platforms, and Flow ● Managed VOIP phones through CloudPBX Portal and FileZilla, Deploy and configure IP phones.
● Managed Microsoft software licenses (VLSC).
● Developed training material and/or train users in the proper use hardware and software.
● Assisted in infrastructure projects, perform data backups; Closely worked with IT director.
● Performed shell scripting, Command Line scripting (PUTTY), other basic scripting if necessary.
● Configured and managed the Barracuda Archive Server, Configure, Control and monitor e-mail usages (Office 365), Web navigation, and installed software.
● Familiarity with endpoint management software (SCCM).
● Performed other duties as assigned and other assignments as required.
Project Achievement ● Office 365 Migration • Window 2010 Migration •Asap Barcloud Inventory •SCCM 2012
2015-01 - 2015-11
● Coordinated with all team members, Team Leader, Helpdesk Staff and Sr. IT Managers, to perform analysis, diagnosis, and resolution of desktop problems for client end-users, and recommend and implement corrective solutions.
● Installed necessary software required for each user, Restoring user data, profiles, and Outlook data on migrated machines.
● Ensure all laptop and desktop computers and eternal hard drives are encrypted according to RBC standards.
● Making 20 to 30 outbound and inbound calls as per the client's requirements and as per the network or server issues for generating Tickets to next level support team.
● Provided support and configure the software such as Microsoft Office, Lync 2013, Chat, Right fax, SecureFX, Chrome, IE, VPN technology, break fix, Access 2010, WebEx, SnagIt.
Academic Background
2013-09 - 2015-04
2008-06 - 2012-07