Might be available
(Updated 2024-01-16)Experienced Program/Project Manager
Copenhagen, Danmark
Native Danish, English, Fluent Svenska, Norwegian, Intermediate German
- Finance Sector
- IT security and infrastructure
- Commercial management
Skills (36)
SME
Project Management
CUSTOMER ENGAGEMENT
OPERATIONS MANAGEMENT
FINANCE
Change Management
CONTRACT NEGOTIATIONS
Vendor Management
OPERATIONS
Product Management
BUSINESS CASE
Procurement
Portfolio Management
VENDOR SELECTION
IT SOURCING
CONTRACT MANAGEMENT
WORKFLOW
TEAM MANAGEMENT
PAYMENTS
PRINCE2
CUSTOMER RELATIONSHIP MANAGEMENT
PROCESS MANAGEMENT
ASSET MANAGEMENT
Identity Management
RETAIL
Identity and Access Management
CUSTOMER SERVICE
CRM
SALES MANAGEMENT
RETAIL SALES
IAM
COACHING
BILLING
Zendesk
SYSTEMS DEVELOPMENT
LIFE SCIENCE
Summary
The consultant is an accomplished program manager with a proven track record in Strategy, Digitaldevelopment, and IT transformation, with experience in both driving business strategy and digital development. A significant part of his early career he was a management consultant with top tier international Management consultantcy +10 years
He has significant experience in successfully delivering programs in the Financial sector and have work in close corporation with both business and technical elements.
He has significant experience working with complex international corporations, and have successfully managed cross-border initiatives, collaborating with teams spread across different locations and time zones. He's ability to navigate the complexities of international projects, combined with his technical expertise, enables him to drive successful outcomes in a global context. His international experience includes work in Europe, MEA, Asia, and North America.
As a manager and leader he continuously receives high level of 360 feedback (above 3 on a 4 point scale)
Experience since: 1998
Main competence areas
● Programme/Project manager
● Senior stakeholder management
● Change Management
Professional Experience
2021-10 - 2023-12
Also in the portfolio of project was a transformation of large portfolio of Customer facing IT applications and system. This included the several contract negotiations and subsequent contract management.
Responsible for the following responsibilities advisor/projects: • Adviser for selection of new core system (Festina Finance) • Project manager for outsourcing of cloud infrastructure services • Compliance lead for the cloud outsourcing service providers assessment • Project manager for selection new workflow system including requirement analysis, identification, negotiation, and selection • Project manager for selection new process management system including identification, negotiation Management Consultant / Project manager • Project manager for the outsourcing of infrastructure and it operations for Nærpension - and transforming the solution to cloud operations. This included Negotiating contracts, and managing supplier, as well change management for the business • Project manager for Infrastructure Security update projects covering Windows7 closure, • Project manager for Infrastructure Security enhancement and upgrade project covering infrastructure, application, and access system upgrades IT Security IT project management Contract management Digital Development
2023-06 - 2023-12
2022-06 - 2022-11
Henrik was responsible for the review and recovering of a major customer project for customer loyalty and commercial impact measurement, which insured the timely delivery to the customer.
Digital Development Project management Loyalty management
2021-12 - 2022-05
2020-02 - 2021-09
2019-10 - 2020-02
2018-01 - 2020-01
2019-04 - 2019-11
2018-10 - 2019-03
Defining Business and IT approach to transformation of major government payment solution responsible for stipends administration and payments to Danish students with a yearly value of approx. 3,7 Billion USD (equal to 1% of the Danish GNP) Design of new financial infrastructure solution including connectivity to all stakeholders Redesign of Service models for multiple institutions (from high Schools to Universities) for over 2000 user.
Project management Commercial project management
2018-01 - 2018-11
2017-08 - 2017-11
Henrik led preparations of a major public program (estimated value 60-80mio USD) for stipends administration and pay-ments to Danish students with a yearly value of approx. 3,7 Billion USD (equal to 1% of the Danish GNP) With the purpose of assisting the public institution with: Identifying the key elements of the program including major Business case elements, and mobilizing the Business Advising on Delivery model for the program, and pit-falls for delivery.
Scoping new payment engine and the new Omnichannel strategy Identified the major risks of program delivery advising on the development of initial documents of the program (Business Case, PID, Risk evaluation) Commercial project management Project management
2016-08 - 2017-08
This included being responsible for sales in 35 countries with focus on the US and Germany - responsible for German Country office Henrik transformed the sales approach from a Product to a Service based approach, which resulted in transforming the sales and improving the overall result of the company and landing the largest German Dairy Group.
Strategy Portfolio Management Project Portfolio Management (PPM) Sales Management Team management People Management General Manager Line management FT-NIR
2015-10 - 2017-01
Supporting compliance process for Nordea's operational requirements as a G-SIB institution (Systemically Management Consultant / Project manager important financial institution) with updated procedures and meeting other compliance requirements Implementation of Nordic setup for operations and imple-mentation, including facilitation of discussion with key stake-holders. Review of current operations, organization, and staff.
Development and recommendations on process specifica-tions for well beyond 1200 maintenance procedures.
Review of vendor contracts and service levels, and contract compliance reviews Project management Data analysis IT Governance Strategy Portfolio Management
2016-01 - 2016-02
2014-02 - 2015-07
The project involved efficient planning and execution of CRM and Billing, stakeholder-, risk- and changemanagement and a clear focus on the Business Case. And 2 times EU tender for the Customer system (CRM+Billing).
The assignment involved significant organizational change management, and cross business alignment. Securing buy-in at cross business and at senior levels in the organization.
System involved SAP CRM, Sales Force, MS CRM, SAP FI, Genesys and many other related systems Program management Sales Management People Management
2014-11 - 2014-12
2013-08 - 2013-10
2013-03 - 2013-07
The assignment involved significant organizational change management, and cross business alignment.
The project included concept for online ordering of physical and service products.
Project management
2012-08 - 2013-04
Program Management and content input; Integrated Facility Management With reference to the senior management (COO's) Henrik was responsible running a political highly sensible program with multiple stakeholder for the assessment of the poten-tial business and benefit case for outsourcing of the Banks Integrated services.
This resulted in the largest IFM contract in the Financial industry in the Nordic region at the time.
The assignment includes senior stakeholder management both internally and externally, program planning and execution, and delivering and managing expert input.
Program management Procurement facility management People Management Outsourcing
2012-08 - 2012-09
2012-05 - 2012-09
Cost management Carve Out Management Consultant / Project manager
2012-04 - 2012-08
Review
2012-04 - 2012-05
Strategy Project management Portfolio Management 20 Education institutions
2011-10 - 2012-02
Design and Creation of a Procurement and IT SSC With reference to top management in 20 separate organization, defining and driving the strategic portfolio.
The assignment involved significant organizational change management, and cross organizational alignment.
IT economy IT Governance Shared Service
2011-07 - 2011-09
2011-04 - 2011-07
With reference to the CEO and Head of sales and Marketing Henrik performed a review of the implementation of the new e-business and customer relations management program. Providing actionable recommendations to Falck and supplier for the recovery of the project.
CRM (Customer Relationship Management) Review Strategy Management Consultant / Project manager
2010-10 - 2011-03
2010-11 - 2011-03
2010-02 - 2011-03
Henrik program managed the development of a Sourcing Strategy with the involved of MTHs Executive Team, and with the subsequent Outsourcing of Operations.
This included the securing business buy-in, preparing the organization (business-wide) for receiving new services Henrik led a team, which facilitated the CXO level input and created an IT sourcing strategy and ran the subsequent im-plementation and sourcing of the client's operation to IBM.
Outsourcing IT service management (ITSM or IT services)
2010-10 - 2011-02
2010-08 - 2010-10
2009-03 - 2010-09
2007-07 - 2009-06
European Program Manager for Merger program With direct reference to the European CFO Henrik led, the highest priority cross European program for a IT post merger program across 3 countries (NO, SE, DK), including alignment and implementation of new process setup The assignment covered implementation of all main financial, sales and distribution processes of the company, and was carried out in a multi stakeholder environment including CEO, country CFOs and heads of Sales with significant change management efforts involved.
The assignment includes Management responsibility for 50 internal resources (5 countries) and 4 external vendors Strategy Post Merger Program management
2007-01 - 2007-06
Henrik led the Recovery and Strategic development and implementation of a strategic program. Acting as joint Management Consultant / Project manager pro-gram manager for Technical and Business tracks including Management responsibility for 20 internal resources and 7 external vendors in 3 countries.
Program management Loyalty programme Shell Europe (25 countries)
2007-03 - 2007-06
2007-06 - 2007-06
2005-06 - 2006-03
2001-01 - 2006-01
2005-01 - 2006-01
On the basis of the analysis a catalogue of improvement initiatives for Mazda Motors Europe was created for Transforming the IT organization into cost effective and Strategic partner for the Business (including Governance, It Strategy, Organization, and delivery and coding standards).
The Assignment also included an assessment of the Management of the current IT organization, as well as a proposal of a new organization for the IT function and definition of the transformation program.'
2005-01 - 2005-01
Program management Review Loyalty programme Other clients Maersk, Arbejdsmarkedsstyrelsen, Novartis, Syngenta, VISA, Egmont * *More / Older references on request
Academic Background
2024-01 - 2014-01
2024-01 - 2003-01
2024-01 - 2001-01
2024-01 - 2000-01
2024-01 - 1998-01
2024-01 - 1997-01