Might be available
(Updated 2023-08-24)Experienced ICT Director
Bengaluru, Karnataka, India
Native Marathi (Marāṭhī), English, Intermediate Malayalam, Hindi, Beginner Arabic
- 5 Years of Experience in Azure Cloud Technologies
- 15 Years of Experience in Microsoft Exchange
- 20 Years of Experience in IT Management, Administration
Skills (44)
INFORMATION SECURITY
VPN
Microsoft Office 365
MENTORING
IT Support
GENERAL MAINTENANCE
TECHNICAL SUPPORT
Conducting Surveys
Procurement
SSL
Symantec Mail Gateway
MICROSOFT EXCHANGE
Project Management
DISASTER RECOVERY
ONBOARDING
Symantec Antivirus
Office 365
Forefront Threat Management Gateway
MAINTENANCE
Vendor Management
Cisco UC Servers
Microsoft Teams
WORKFLOW
PROCESS MANAGEMENT
COACHING
BUSINESS PLANS
ISO 27001
HPE Servers
Veritas Enterprise Vault
Azure
OPERATIONS
PRINTERS
BUSINESS CONTINUITY
Trend Micro Antivirus
SOPS
BUDGET
Disaster Recovery Planning
BLACKBERRY
MICROSOFT OFFICE
ITIL
HPE 3PAR SAN
F5 Network Load Balancer
SCCM
SQL
Summary
• An astute professional with more than 15 years of experience in:
~ Data Centre Operations ~ Infrastructure Planning and Management ~ IT Operations
~ Service Delivery ~ Project Management ~ Stakeholder Management
~ Vendor Management ~ Disaster Recovery ~ System Administration ~ Technical Support
• Adept at analysing processes & workflows, assessing their efficacy, relating to business plans & goals, and suggesting re-engineering/simplification of Solutions
• Expertise in managing multiple technology service areas of IT Infrastructure outsourcing which enables the management of many complex business processes to seamlessly optimize and manage event-driven processes.
• Proven track record in leading large teams, mentoring team members, service delivery for multiple technology areas, developing capabilities
• Exceptional communication & mentoring skills with distinguished abilities in leading teams providing Security Consulting, Business Continuity, Disaster Recovery, Network Support, Data Centre, and other related Services
• Results-oriented professional recognized for taking significant initiatives, adapting to a rapidly changing environment/resolving critical issues to ensure bottom-line success.
• Proven track record of managing processes/ SOPs, streamlining workflow & creating a teamwork environment to innovatively enhance productivity.
• Distinguished abilities in end-to-end process management, custom designing IT solutions and, supporting end users & developing technical staff to achieve performance objectives Seeking senior-level assignments in Cloud Management, Infrastructure Planning, and Service Delivery with an organization of high repute.
Professional Experience
2006-12 - 2019-05
Role: • Supporting service infrastructure environment for providing more excellent reliability and robustness in the performance, scalability, and capacity of the operating environment • Ensure all aspects of the Data Centre Infrastructure services are running as per established SLA.
• Coordinate and follow-up with various service providers, and government entities in relation to ensuring delivery of Infrastructure services as per agreed service levels • Keeping an eye on the continuity and connectivity of all IT services for all stakeholders, irrespective of location/confirmation of the presence of security infrastructure • Effectively manage stakeholders and perform adequate communication with relevant parties; Service providers and partners in incident and problem solving • Lead and design service solutions for Servers and IT end user equipment, such as laptops, printers etc.
• Management of Deployed Servers in the US, UK, and Egypt sites.
• Monitoring the development, maintenance, and optimization of critical functional areas pertaining network, server infrastructure, and data communications • Executing activities to resolve hardware and software issues within the period as per pre-set norms • Administering the provision of desktop services and standard operating environments while assisting the IT operations environment as per the infrastructure policies • Looking after affairs concerning IT security and configuration management, ensuring provisions for disaster recovery planning services & critical infrastructure projects • Ensure all tasks and deliverables are completed to scope, within budget and on schedule • Support IT Master Delivery Plan • Support selection and onboarding of infrastructure suppliers • Execution of DR Failover Exercises.
Key Projects Handled: • Facilitated the planning, design, implementation, testing and operational stages of Qatari Diar Data Centre - Qatar • Managed Qatari Diar Data Centre - Access Security, Monitoring and Routine Maintenance in compliance with ISO 27001.
• Building IT Infrastructure from scratch for Qatar Railways, Lusail Real Estate Investment Company • Implemented MS Office Communication Server 2007 for instant messaging within 1 week resulting in company savings of more than USD 100,000$ • Blackberry Enterprise Server Implementation • Globalscape Enhanced FTP Server Deployment • Globalscape Mailscape Server Implementation • Implementation of Microsoft Office SharePoint Server 2007 • MS Office Communication Server 2007 to Lync 2010 Upgrade • System Centre Configuration Manager 2007 Implementation Project • System Centre Configuration Manager 2012 Implementation Project • Corporate Windows 7 Client + Office 2010 Deployment Project • Corporate Antivirus Software Deployment (Symantec + Trend Micro) • Migration of SharePoint Services • Symantec Enterprise Vault upgrade • Exchange Server 2010 Implementation • Security Elevation on Cisco Switches & Firewalls • Exchange Server 2007 Management & Troubleshooting • Exchange Server 2007 to Exchange Server 2010 Migration Project • Project Management/ Lead - Exchange Server 2010 to Office 365 Migration • Azure Cloud backup project for Sites in Egypt and Qatar • SharePoint Server Restoration • Corporate SSL Implementation • RODC Server Implementation in the US, UK, and Egypt • Egypt Site Office - IT Transformation • Managed IT Escalation of All Sites - US, UK, Egypt, Tunisia, Morocco, Cuba, Montenegro, Luxembourg, Jersey, and Sudan.
• Disaster Recovery Planning and Execution with Failover - Exchange Server • Service Delivery for Site-to-Site VPN with UK/US/Egypt/Tunisia Branches • Strategy, Business Continuity & Datacentre Operation
2003-02 - 2005-02
• Conducted root cause analysis and utilized problem management databases/ desk systems to provide possible solutions • Supervised the timely installation of various hardware devices such as Network Printers, Scanners, and Fax Machines • Monitored the clients' network and collated backup logs/ data weekly to lower the impact of a potential threat or Wipeout of vital data • Handled various activities such as virus removal, software, and hardware installation at the customer's offices & home
Academic Background
2024-11 - 2024-11