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(Updated 2024-03-07)

E-commerce strategy consultant

Madrid, España

Native English, Spanish, Beginner Chinese

8 years experience in Amazon
Consultant
Amazon

Contact

Skills (17)

TRANSLATOR

TEACHING

COMPETITIVE ANALYSIS

ACCOUNT MANAGER

TRANSLATING

RETAIL SALES

ACCOUNT MANAGEMENT

CUSTOMER SERVICE ORIENTED

Account Analysis

CUSTOMER SERVICE

GMS

LOGISTICS

PAYMENTS

ADVERTISING

SALES ANALYSIS

ARTICULATE

CONTRACTS

Summary

Experienced on account management for different platforms and
marketplaces. Timely, organized and able to multitask to ensure all
customers' needs are met in a satisfactory way without compromising
organizational efficiency. Resilient and flexible to ensure successful
outcomes.

Professional Experience

STRATEGY MARKETPLACE CONSULTANT

AMAZON

2020-01 - Present

Built and manage a portfolio of Selling Partners concurrently and SPAIN strategically to drive sustainable GMS growth.
Create and articulate compelling value propositions around Amazon Paid Service program for services areas like advertising campaigns, deals campaigns, logistics optimization and selection.
Analyze customer data and make recommendations in order to maximize the potential of the assigned Selling Partners Manage additional projects around Amazon Paid Services such as process, competitive analysis, sales analysis tool and content development.
Responsible for sales, call calling and contacts

SENIOR ACCOUNT HEALTH SPECIALIST

AMAZON

2018-01 - 2020-01

Identifying opportunities based on deep account analysis and SPAIN provide education to improve Selling Partner account performance and compliance for Amazon policies Leading Perfect Order Experience projects for Trusted Selling Partners to identify gaps and improve processes Managing escalations for Selling Partners and Stakeholders

ACCOUNT MANAGER AND SPANISH

eBay

2015-01 - 2018-01

TRANSLATOR PERTEMBA, Managing the performance of platforms such as Amazon, eBay, UK Privalia and Mercado Libre for the Spanish, Mexican and Colombian Marketplaces Translating products, content and website from English to Spanish. Keeping a weekly content plan and inputting activity into a marketing calendar Monitoring orders, returns and issues from couriers.
Dealing with complaints, feedback and customer service

SALES AND RESERVATIONS MANAGER

RAMADA

2014-01 - 2015-01

Managing sales, hotel rates and corporate contracts ENCORE Dealing with individual and groups bookings by phone, e-mail, HOTEL, UK letter, fax or face-to-face at platforms such as Booking,

RECEPTIONIST

Lastminute, hotels.com, Expedia

2012-01 - 2014-01

RAMADA Completing company standards and procedures when guests ENCORE arrive and depart at the hotel HOTEL, UK Preparing invoices and ensuring payments are taken and allocated correctly.
Communicating with guests and dealing with any special requests.

Academic Background

certificate

2024-03 - 2011-01

Normal University of Sh an gh ai

Normal University of Sh an gh ai

2024-03 - 2005-01

Certifications

HSKII, Certificate of writing Mandarin Chinese and HSKI

Han ban, Certificate of speaking Mandarin Chinese, (A2 level)