Might be available
(Updated 2023-11-27)Dynamics CRM 365 Consultant
Islamabad, Pakistan
Native English
- 19+ years of Experience in CRM Implementation, Cusotmization, Integration
- 19+ years of Experience in CRM Migration
- 19+ years of Experience in CRM Functional
Skills (18)
PROBLEM-SOLVING
APPLICATION DEVELOPMENT
REQUIREMENT ANALYSIS
WCF
MICROSOFT POWERPOINT
.NET
DATA SERVICES
CUSTOMER RELATIONSHIP MANAGEMENT
JavaScript
MS OUTLOOK
CRM
JSON
JQuery
API
C#
ENTERPRISE APPLICATION INTEGRATION
BIZTALK SERVER
REPORTING TOOLS
Summary
* Over 10+ years of Extensive Experience in developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM D365/CE, 2016, 2013, 2011,4.0,3.0 Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration with MS SharePoint Online, MS Outlook and SQL server, QuickBooks.
* Worked on Various Full Life Cycle Implementations as a CRM Consultant.
* Involved in all the phases of end-to-end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
* Good knowledge of OOB functionality of MS Dynamics CRM Sales, Marketing, and service modules. Customized complex applications on Microsoft Dynamics CRM platform.
* Good experience with java script and jQuery with respect to CRM. Advanced validations of form data using script. Mapping functional system requirements to Dynamics CRM capabilities and design appropriate solutions.
* Expertise in configuring security roles, business units, teams, field security profiles, call outs to CRM API, and CRM plugins. Good knowledge of Web Development skills - HTML, XML, CSS, JavaScript, jQuery, Ajax, and Visual Studio.
* Designing the solution flowcharts for understanding of client and team, deciding on need and use of out-ofthe-box features, required configuration and customization for various functionalities and requirements.
* Modified CRM extensions to interface with other systems through message queues and web services. Effort estimation for configuration, customization, and documentation. Experience using standard project tools including Microsoft Project, Excel, and PowerPoint.
* Facilitate the decision-making process and develop functional designs that will drive the development process. Experience in developing complex applications on Microsoft Dynamics CRM platform with entity, ribbon, and sitemap customizations.
* Experience in developing of workflows, dialogs, business processes, business rules, dashboards, charts, and wizard-based reports. Experience in creating and modifying SQL reporting services reports for use inside and outside Dynamics CRM.
* Ability to reach fast-pace and mound to time sensitive environments for delivering the requirements on time with minimal efforts. Experience with Agile methodologies and project management.
* Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements. Strong conceptual, analytic, and problem-solving skills. Good team player and interactive to staff at all levels of the firm.
* Experience in developing of custom work flows, plug-ins and integrating custom web pages into CRM. Modified CRM extensions to interface with other systems through message queues and web services.
* Experience in Microsoft Dynamics CRM Data integration towards import/export of data using custom application development. Experience in use of web services and interacting with MS CRM database using web service methods.
Professional Experience
2023-09 - Present
* Implementation process, including user training, change management, and solution adoption.
* Requirements-gathering sessions to capture specific needs and translate them into effective CRM solutions.
* Desing Logistics Module for World-wide Product Delivery * Integration with Logistics Partners, Suppliers.
2015-12 - 2023-08
* Responsible for all phases of the software development lifecycle (mainly in .NET and in Microsoft Dynamics CRM/XRM) including: design and planning, development, application reporting, unit testing, QA testing, installation, deployment, and support.
* Expertise working with every version of Dynamics 365 Implementation, Migration, customization, and Integration MSCRM web service with JavaScript, C#, ASP.NET and jQuery.
* Installed and Configured MS Dynamics CRM 365 system configured server instance for development and testing. Created Custom Entities, attributes in MS Dynamics CRM 2015 as per the Business Process.
* Extensively worked on User Interface using CSS, HTML, AJAX, Java Script, jQuery and Bootstrap.
* Working experience with Unified Service Desk created User Interface integration, designed in series of adapters and modules that facilitate management of Dynamics 365 UI elements (such as pages and dialogs), automatic loading of related records, agent scripting, a configurable toolbar.
* Created different tables, views, and indexes and normalized the data in SQL Server. Worked with ASP.NET AJAX Controls, Extenders and Win Forms. Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
* Developed and tested MS Dynamics CRM client-side programming using (JavaScript / JSON / jQuery / HTML) using the Microsoft Dynamics CRM Customization SDK Tool Kit.
* Developed Business Logic layer by executing Object Oriented Programming Language (OOPs) features like Inheritance, Polymorphism, Abstraction and Encapsulation in VB.NET. Responsible for code merging using Microsoft Team Foundation Server (TFS) and for other source code maintenance needs.
* Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
* Integrated MS Dynamics CRM 2016 with MS Outlook 2016 and offered a steady, familiar user interface. Built web pages that are more user-interactive using JavaScript. Experience in working with Microsoft Azure cloud.
* Customized Workflows and Plugin for automated processes, based on requirement from sales and 0marketing department to increase visibility and efficiency. Translated user requirements into usable interfaces to align them with business goals.
* Used Unit Testing and UAT (user acceptance testing) to test the code developed to ensure it accurately captures the existing business processes.
2014-05 - 2015-11
* Responsibilities varies from Requirement gathering, analysis, investigation and project planning and gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
* Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements. Created a detailed project plan which includes tasks based on their priority.
* Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery, and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
* Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and afterward stacked the information into goal tables by performing various types of changes utilizing SCRIBE/DTS packages.
* Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the enhancements and published the customizations into the system.
* Developed the WCF services, applications using Team Foundation Server, C#, ASP.NET, T-SQL queries on SQL Server 2014, jQuery and AJAX on Visual studio 2013 IDE.
* Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
* Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
* Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
* Extensively worked with MS Dynamics CRM reports, SSRS and Out of the box reports. Developed complex reports using SSRS and deployed into MS CRM.
* Gathered a variety of data points for reporting services. Used SSIS to Import data into the system using multiple sources.
* Created Dashboards, Views, Reports, charts and all the security roles and users accordingly in the system based on roles. Customized Dashboards based on the custom reports, charts and performed unit testing including both automated and manual testing.
* Worked with CRM features like New Security Features, Enhanced Business Rules, and Hierarchy Visualization.
* Configure the Dynamics CRM application to meet the client's requirements using the * dynamics CRM customization tool, workflow tool or SDK.
2012-08 - 2014-04
* Creating Specifications, quick hit plans, development and managing the whole life, Cyle.
* Microsoft Dynamics CRM architecture, design, development, deployment, and user training.
* Integration layer using restful services, API, 3rd party controls and Custom developed schemes.
* Windows Communication Foundation (WCF) and Windows Workflow Foundation (WWF) development and implementation plan.
* Deployment/Post Deployment Administration
2010-10 - 2012-08
* Working on Service Oriented Architecture based applications.
* SOA based BizTalk Server 2006 development.
* Microsoft Dynamics CRM architecture, design, development, deployment, and user training.
* R&D for CRM 2013 IP (Intellectual Property).
* Integration layer using restful services, old web services.
* Windows Communication Foundation (WCF) and Windows Workflow Foundation (WWF) development and implementation plan.
* Deployment/Post Deployment Administration
2008-11 - 2010-08
* Successfully worked on product development ranging from simple to complex ERP integration modules.
* Lead the team of developers for different modules in the product. Overall worked as a junior architect of the product.
* Enterprise Application Integration (EAI) research and development.
* Requirement analysis, design, and development for real-time problems of customers * Microsoft BizTalk Server 2006 development, deployment, and administration * Microsoft Dynamics CRM Development and Integration with product ERP.
* Web based components for BizTalk, MS CRM, and Service Bus.
* Authentication and authorization for the product modules.
* XML Layers development to integrate BizTalk, ERP's (Great Plains, QuickBooks, Navision, MASS 200, MASS 90 and many other legacy systems) * Web based portal development of the ERP product, * n-Tier architecture implementation plan and issues resolution.
* Deployment/Post Deployment Administration (Website, BizTalk, CRM, Reports etc)
2006-03 - 2008-10
* Deployment, in-house training * Administration and maintenance
2003-02 - 2006-02
* Good communication and presentation skills.
* Good Client Communication skills.
* Good Project Management skills.