Might be available
(Updated 1+ year ago)Director
Lund, Sverige
Native Dutch, English, Fluent Svenska
- Supply Chain Management
- Customer Service Management
- People leadership and coaching
Skills (23)
INTEGRATION
Complaint Management
CUSTOMER SERVICE ORIENTED
CUSTOMER SERVICE
COACHING
INTEGRATOR
BUDGET
ORDER MANAGEMENT
SATISFACTION
SHIPPING
ACCOUNT MANAGEMENT
SUPPLY CHAIN
TRAINING
DOCUMENTATION
OPERATIONS MANAGER
CREDIT
KEY ACCOUNT
PRODUCTION PLANNING
PAINTING
SELLING PRODUCTS
SALES MANAGER
SCHEDULING
RETAIL SALES
Summary
I am a highly motivated and passionate people leader with more than 30 years of
experience leading large global teams with a high focus in Asia. I get my energy from
seeing my team members grow through empowerment, coaching and support.
My long experience and understanding of Supply Chain and Customer Service as well as
Key Account Management helps me to bring my team and my employer to the next level.
I am a change manager and am stimulated by driving large change projects to
completion.
I work strategically and was part of the Perstorp Leadership Team
Professional Experience
2003-01 - 2019-01
Heading the Global Customer Service Leadership team.
The Group Customer Service consists of 70+ Customer Service representatives located on 8
locations in 8 countries on all continents.
The Customer Service organization is responsible for direct customer contact as well as managing the order handling process including booking/coordination of transportation and production of export documentation for shipments from all production sites globally.
Part of the Perstorp Leadership Team reporting to the EVP Supply Chain.
Budget responsibility for the global Customer Service costs
Academic Background
1975-01 - 1979-01