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(Updated 2024-01-24)Business Analyst/Product Owner
Lund, Sverige
Beginner Bosnian, Svenska, English, Spanish
- 10+ years experience as Business Analyst
Skills (45)
AUTO CAD
VISIO
EMPLOYEE RESOURCE GROUP
BUDGET
CUSTOMER SERVICE
Figma
PROBLEM RESOLUTION
TEAMCENTER
DOCUMENTATION
CAD
PRODUCT ARCHITECTURE
ITIL
INFORMATION ARCHITECTURE
OPERATIONS
STEERING
BUSINESS REQUIREMENTS
Product Management
MECHANICAL DESIGN
SEMANTIC
USER INTERFACE
ILLUSTRATION
Agile
SALES TOOLS
PROCESS ENGINEER
Scrum
Google Analytics
TEST CASES
ERP
API
IT REQUIREMENTS
MAINTENANCE
BUYING/PROCUREMENT
USER ACCEPTANCE
ServiceNow
PURCHASING
GMP
Project Management
USER EXPERIENCE
CHANGE CONTROL
Jira
Data Analysis
RETAIL SALES
Confluence
IT Infrastructure Library
MECHANICAL ENGINEERING
Summary
● Long experience of business demands analysis, stake holder management and project
leading.
● Proven track record in specifying and building successful business IT systems using agile
tools and methods.
● Good combination of technology knowledge and leading people in cross-functional teams
to success.
● Ability to understand and explain the complexity of business requirements and interpret
them into user requirement specifications and test cases as a part of IT projects.
● Ability to work in complex organizations and over-bridge between several organizational
units having different expectations and requirements.
● Ability to facilitate meetings and workshops, report in different forums and for steering
groups.
● Entrepreneurial drive with a creative mindset and ability to see synergies.
● Analytical and solution oriented both on a detailed level and in a strategic perspective.
Professional Experience
Business Analyst
OneAgency / VAMOS Consulting AB
2023-01 - Present
I work as Business Analyst within the project for developing a new Customer Assisted Channel for providing first line support to customers via phone, chat and e-mail. This new support channel will replace several other existing tools within Customer Service organization. Having one point of entry and providing access to information and functionality from many sources in a consistent and standardize way will improve learnability and efficiency.
My key responsibilities are: ● Act as the bridge between the business and IT.
● Translate and communicate business needs and wishes into IT requirements.
● Document requirements in a common project tool Confluence.
● Define User stories in the project management tool JIRA and follow up on the prioritization.
● Design mockups for visual illustration of user interface related to the requirements.
● Assuring that the terminology and semantic in the application is aligned with the Business Information Architecture.
● Be an active part in relevant forums (e.g. PI-plannings, refinements, stand ups etc.).
● Support developers and testers while the requirements are converted into application functionalities.
● Drive the requirements work forward by shaping the way of working together with other business analysts within the organization.
My key responsibilities are: ● Act as the bridge between the business and IT.
● Translate and communicate business needs and wishes into IT requirements.
● Document requirements in a common project tool Confluence.
● Define User stories in the project management tool JIRA and follow up on the prioritization.
● Design mockups for visual illustration of user interface related to the requirements.
● Assuring that the terminology and semantic in the application is aligned with the Business Information Architecture.
● Be an active part in relevant forums (e.g. PI-plannings, refinements, stand ups etc.).
● Support developers and testers while the requirements are converted into application functionalities.
● Drive the requirements work forward by shaping the way of working together with other business analysts within the organization.
Product Owner
ConsolIT / VAMOS Consulting AB
2022-01 - 2022-01
2022 I worked as Product Owner within the Pay Solution Train for product development and delivery of the Ikea & Ikano Pay products across multiple markets. I was responsible for a stream aligned agile Web team focusing on delivery of the OAM (Online Account Management) functionality (also called My Pages) for new products. The team consisted of frontend and backend developers, testers, system architects, business analyst and scrum muster.
My key responsibilities were: ● Enable product development toward end-to-end solutions with a team of dedicated engineers and designers.
● Manage team scope by collaborating with Product Managers, Business Analysts, Architects, agile teams, and other Product Owners.
● Build trust and effective relationships with relevant stakeholders.
● Understand pain points and problems and address them in a timely fashion.
● Interact with 3rd parties with regards to technical integrations and support of the same.
● Responsible for creating and understanding user stories and acceptance criteria.
● Own, maintain and prioritize the team backlog in JIRA.
● Review and accept delivered stories and bug fixes.
● Define sprint goals and drive the sprint backlog creation with the team.
● Prepare for PI Planning from the team's perspective.
My key responsibilities were: ● Enable product development toward end-to-end solutions with a team of dedicated engineers and designers.
● Manage team scope by collaborating with Product Managers, Business Analysts, Architects, agile teams, and other Product Owners.
● Build trust and effective relationships with relevant stakeholders.
● Understand pain points and problems and address them in a timely fashion.
● Interact with 3rd parties with regards to technical integrations and support of the same.
● Responsible for creating and understanding user stories and acceptance criteria.
● Own, maintain and prioritize the team backlog in JIRA.
● Review and accept delivered stories and bug fixes.
● Define sprint goals and drive the sprint backlog creation with the team.
● Prepare for PI Planning from the team's perspective.
Business Project Manager & Product Owner
Alfa Laval
2019-01 - 2021-01
I was responsible for Development Value Stream for the new on-line configuration application for purchasing of Alfa Laval's Industrial Heat Exchanger products. The application is part of the complex enterprise system landscape which offers end-to-end user experience of purchasing of Alfa Laval tailor made products. It is integrated with the on-line sales tool, PIM, ERP and PLM systems.
The development work was driven by agile principles and involved approx. 15 developers and specialists. It was included in a common ART-Trinity program, driven according to SAFE methodology. It had many stake holders within and outside Alfa Laval, key-customers, Sales, IS/IT, R&D, Operations and Service.
My responsibilities in the project were: ● Analysis and compiling of business requirements into Features and User Stories.
● Planning and prioritization of backlogs within Agile Release Trains iterations and sprints.
● Following up and support developers in their work.
● Facilitating project meetings, reference teams workshops and user acceptance tests.
● Planning releases and communicating release information.
● Coordination with other related development projects for end-to-end user experience of purchasing Alfa Laval tailor made products, like on-line sales tools, ERP and PLM systems.
The development work was driven by agile principles and involved approx. 15 developers and specialists. It was included in a common ART-Trinity program, driven according to SAFE methodology. It had many stake holders within and outside Alfa Laval, key-customers, Sales, IS/IT, R&D, Operations and Service.
My responsibilities in the project were: ● Analysis and compiling of business requirements into Features and User Stories.
● Planning and prioritization of backlogs within Agile Release Trains iterations and sprints.
● Following up and support developers in their work.
● Facilitating project meetings, reference teams workshops and user acceptance tests.
● Planning releases and communicating release information.
● Coordination with other related development projects for end-to-end user experience of purchasing Alfa Laval tailor made products, like on-line sales tools, ERP and PLM systems.
Business Project Manager & Product Owner
Alfa Laval
2021-01 - 2021-01
2021 I was responsible for Development value stream for the new on-line configuration application for purchasing of Alfa Laval's Hygienic Heat Exchanger products. The development work was driven by agile principles and involved approx. 10 developers and specialists. It was included in a common ART-Trinity program, driven according to SAFE methodology.
My responsibilities in the project were: ● Analysis and compiling of business requirements into Features and User stories.
● Planning and prioritization of backlogs within Agile release trains iterations and sprints.
● Following up and support developers in their work.
● Facilitating project meetings, reference teams workshops and user webinars.
● Coordination with other related Value streams for End-To-End user experience of purchasing Alfa Laval tailor made hygienic products, like on-line sales tools, ERP and PLM systems.
My responsibilities in the project were: ● Analysis and compiling of business requirements into Features and User stories.
● Planning and prioritization of backlogs within Agile release trains iterations and sprints.
● Following up and support developers in their work.
● Facilitating project meetings, reference teams workshops and user webinars.
● Coordination with other related Value streams for End-To-End user experience of purchasing Alfa Laval tailor made hygienic products, like on-line sales tools, ERP and PLM systems.
Business Product Configuration Officer
Alfa Laval
2016-01 - 2019-01
I had various responsibilities within Business Unit GPHE (Gasketed Plate Heat Exchangers), Product Management and Product Experience team: ● Coordinating roll for development of on-line sales product configurator applications for purchasing Heat Exchangers with focus on demand and stake holder management.
● Coordinating roll for the application maintenance activities.
● Domain expert knowledge within ticket resolution.
● Contributing and supporting Product Owners and Product Managers in developing Product Road Maps and strategic long-term initiatives.
● Facilitating project meetings, workshops, webinars and user acceptance tests and planning releases.
● Leading a forum within Product Management for alignment of business demands and requirements.
● Business Product Experience representative in the GPHE Product Architecture Forum.
● Coordinating roll for the application maintenance activities.
● Domain expert knowledge within ticket resolution.
● Contributing and supporting Product Owners and Product Managers in developing Product Road Maps and strategic long-term initiatives.
● Facilitating project meetings, workshops, webinars and user acceptance tests and planning releases.
● Leading a forum within Product Management for alignment of business demands and requirements.
● Business Product Experience representative in the GPHE Product Architecture Forum.
Business Analyst
Alfa Laval
2010-01 - 2016-01
I worked within IT with development and maintenance of two product configuration applications for purchasing of Alfa Laval's Heat Exchanger products. I and was responsible for: ● Analysis and specification of business functional demands - as part of IT development projects.
● Coordination of activities between LoB (Line of Business) and IS/IT.
● Coordination of integration of configuration systems with other systems (ERP, PLM and CRM).
● For larger updates reporting to the Configuration Council.
● Maintenance of business product data, and problem resolution within data transfer between the systems (PLM system Team Center, GPHE SQL database and CAS Service).
● 3rd line support for the product configuration related tickets.
● Coordination of activities between LoB (Line of Business) and IS/IT.
● Coordination of integration of configuration systems with other systems (ERP, PLM and CRM).
● For larger updates reporting to the Configuration Council.
● Maintenance of business product data, and problem resolution within data transfer between the systems (PLM system Team Center, GPHE SQL database and CAS Service).
● 3rd line support for the product configuration related tickets.
Scientist and Senior Scientist
Lab Automation
1998-01 - 2010-01
I worked within Automation team at Analytical Development department. The team provided equipment and software for automation of analytical procedures used for development of new medicines. The work was regulated by high quality demands made by authorities and the industry standards, such as GMP. My responsibilities were: ● Managing lab automation projects, both for in-house and commercial equipment, budget 1 to 10 MSEK.
● Managing software development and change control projects for assessment and reporting of lab analytical results, from user requirement specification until test and implementation.
● Developing, validating and documentation of Excel applications for lab data analysis.
● Managing software development and change control projects for assessment and reporting of lab analytical results, from user requirement specification until test and implementation.
● Developing, validating and documentation of Excel applications for lab data analysis.
Process engineer
Food Tech
1996-01 - 1998-01
FPS was a small company which supplied process plants for food and pharmaceutical industries (Unilever, Malaco, Nestlé, Arla, AstraZeneca etc). My job consisted of: ● specification of functional requirements, mechanical design and component selection.
● follow up of assembly, commissioning, testing, validation and documentation.
● follow up of assembly, commissioning, testing, validation and documentation.
Academic Background
diploma
Lunds Tekniska Högskola
1994-01 - 1996-01
University Mostar
University Mostar
1988-01 - 1992-01
Secondary School "A. Santic" Mostar
Secondary School "A. Santic" Mostar
1984-01 - 1988-01